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COVID-19 Updates


Update: 6/11/2020

For the health and safety of patients and staff, you can expect to experience the following new check-in routines:

  • You will receive a pre-appointment screening email 2 days prior to your appointment. Help expedite your check-in by completing it online before you arrive for your appointment. If you do not currently receive emails from us, click here to fill out the form and update your information
  • If you have any changes to your address, phone number, email, or insurance, please notify us prior to your appointment.
  • Please come to your appointment alone unless you have special needs or are a parent/guardian attending with a minor patient.
  • Wear a face covering (mask, bandana, scarf, etc.)
  • Remain in your vehicle when you arrive.
  • When you arrive for your appointment, call (608) 274-5970 (Madison clinic) or (608) 846-3302 (DeForest clinic) to check in. If you have opted in to text messages, you will receive a check-in text one hour prior to your appointment.
  • Your provider will come to your vehicle and bring you into the clinic where we will take your temperature.

To read more on our new appointment routines, click here.

Important update for reopening. Please read the following:

5/22/20 Update: As mentioned in our last update, starting Tuesday, May 26th, both of our clinics will be reopening and resuming normal hours in order to service elective and non-emergency patients – this includes resuming regular cleanings! We’ve missed you and are excited to see you!

Odana Road Clinic:

Monday: 7 am – 7 pm
Tuesday: 7 am – 7 pm
Wednesday: 7 am – 7 pm
Thursday: 7 am – 7 pm
Friday: 7 am – 4 pm

DeForest Clinic:

Monday: 8 am – 5 pm
Tuesday: 7 am – 4 pm
Wednesday: 8 am – 5 pm
Thursday: 8 am – 5 pm
Friday: Closed

If you haven’t been inside our clinic since March 17th or will be coming in soon, there are additional safety protocols you will experience. While our clinic has been operating on an emergency and teledentistry basis only during this time, our doctors and team have been able to dedicate extensive time and effort into implementing the best routines and safety protocols to resume delivering dental care. We’ve seen the success of them first-hand while servicing emergency patients. We are proud of our infection control at Madison Family Dental, and we are confident that we can continue to provide excellent dental care while still being safe and proactive following CDC, ADA, and WDA guidelines.

For the safety of everyone, we will be very firm in our routines and protocols.

Here is what you can expect at future appointments:

  • You have the option to schedule your emergency or limited evaluations (an exam that addresses a specific problem) as teledentistry or in person appointments.
  • Our in-person appointments will allow for limited contact. We ask that you come into the office alone for your appointment unless discussed and agreed upon with your dentist or if you have special needs or are a parent/guardian attending with a minor patient.
  • Prior to your in-person appointment, you will receive a screening phone call with one of our staff to go through universally asked questions. Depending on your answers, our staff will prepare you for your upcoming visit or reschedule your visit for a future date.
  • We are also collecting payment for services/copays and have discussions about billing prior to the appointment to limit contact with people in the office.
  • For in-person appointments, we are asking that patients wait in their vehicles and check in via their cell phone by calling (608) 274-5970 to let the front desk know that they have arrived. You will be asked the same screening questions.
    • If you arrive by bus, taxi, bicycle, on foot, or other means, or do not have a cell phone, we can make arrangements during the initial screening phone call.
  • The front desk will inform your respective hygienist or assistant that you are here. Please continue waiting in your vehicle.
  • Once your provider is ready to see you, your hygienist or assistant will come outside to greet you for your appointment. Please wait in your vehicle for them. They will take you to your appointment room.
  • We have also adjusted the flow of patients entering and exiting the buildings to minimize contact. Patients will be directed to leave the building from an exit other than the front entrance.
  • We have added plexiglass barriers for any interactions between patients and non-clinical staff.
  • We are wearing masks in and out of the office. We ask that you arrive at your appointment wearing a face covering as recommended by the CDC, and removing it when instructed to do so. Non-clinical staff are also wearing masks throughout the day.
  • We are taking the temperatures of all staff and patients as they enter our clinics and performing health screenings each day.
  • A common pre-procedure hydrogen peroxide mouth rinse will be used for all patients at the beginning of appointments.
  • Sanitized safety glasses will be provided for patients to use during procedures.
  • During your appointment, you may notice a few things that are different:
    • You will see us wearing face shields, higher-level masks, and surgical caps in addition to the masks, safety glasses, gloves, and jackets we have always worn.
    • Less interaction with people – not because we don’t love seeing you!
    • Elimination of unnecessary objects in the room such as decor, signs, model appliances, or other miscellaneous objects.
  • After your appointment, you will be able to schedule your next appointment with your hygienist or assistant in your appointment room.
  • As stated above, we are collecting payment for services/copays and have discussions about billing prior to their appointment to limit contact with people in the office.

Read more of our diligent cleaning routines we perform throughout the entire year as well as other successful precautions and COVID-19-sensitive routines that we have established and will continue to perform

  • Teledentistry as an option for scheduling appointments
  • Restricted access to areas such as waiting rooms
  • Reducing the number of staff members that need to physically interact with patients
  • Disinfect, wipe down, sanitize, and clean every room, equipment, and tools after every patient to exceed health standards
  • Common areas and door handles are being disinfected on a regular basis
  • Require staff and patients to stay home when sick
  • Require staff to wash or sanitize hands before and after every patient
  • Wear CDC-approved PPE which includes: protective jackets, clothing, masks, and gloves
  • Requiring patients to arrive at their appointment wearing a face covering as recommended by the CDC (unless they are medically unable), and removing it when instructed to do so once in the patient room

We had to cancel close to 5,000 appointments since March 17th, so we ask for your patience as we plan to get your treatment back on track as soon as possible. Please wait for our clinics to call you to reschedule your appointments. We have a very accurate and comprehensive list of every appointment canceled, so we ask for your patience as we contact everyone. If your regular appointment is coming up, please note that it may be pushed out or rescheduled. We do apologize for any inconvenience this may cause.

Thank you for your continued support as we begin to reopen. You are a huge part of what makes our clinics so wonderful, and why we are taking everyone’s safety seriously. If you have any questions, please continue to check this webpage or call our clinic at (608) 274-5970. Here’s to brighter smiles ahead!

Teledentistry

4/3/20 update: We are now offering teledentistry! As we continue our part in keeping staff, patients, and the Madison community safe, we still want to help our patients in whatever way we can. With teledentistry, we can connect with patients over the phone to address and help diagnose and treat non-emergency problems without patients having to come in.

Have you had questions or concerns about a current dental issue and need advice that wasn’t answered in our FAQ below? Are you unsure if you need immediate, emergency dental care based on your unique situation? We are available for teledentistry Monday – Friday from 10 am – 2 pm! We will gather your information and one of our award-winning dentists will get back to you in a timely manner. Just call (608) 274-5970 to get started.

Dental Emergency Frequently Asked Questions

At this time, per the recommendations of the American Dental Association and Wisconsin Dental Association, we are limiting our care to true dental emergencies. We want to keep the health and safety of our patients and staff as a top priority, and this means limiting contact with people.

At this time, if you had been scheduled for treatment or routine care, we will be reaching out to you to reschedule treatment once we are able to see patients regularly. However, this date may change due to the constantly evolving nature of this situation.

This is a hard time for many of us as we adapt to these changes and a new way of life. We are grateful and thankful for all of our patients, and we place everyone’s health and safety as a top priority. We want to you know that we are here for you — and we want to address any emergent dental needs that may come up during this time. Every situation is different and varies from person to person, but we’ve listed some common dental situations and how they are generally handled below.

If you are an established patient with regular care in our clinics, and during this time you have a dental emergency with significant pain and/or swelling, please call our Odana clinic at (608) 274-5970 and follow the prompts on our voicemail. This will get you in contact with your regular doctor to come up with the best course of action.

My crown just fell off, what do I do?

This is typically not classified as a true dental emergency.

If you are not having any severe pain or swelling, a tooth can be stable without a crown on it for the short term. Long term, we will eventually want to get the crown back on. In the meantime, leave the crown off so you don’t risk swallowing or aspirating it, and keep the area as clean as possible. It is normal for the tooth to have some increased sensitivity to temperature, food, or a toothbrush brushing near the area while the crown is off, but this typically doesn’t harm the tooth.

If you start to have swelling and/or severe pain, call the emergency number.

My filling fell out, what do I do?

This is typically not classified as a true dental emergency.

If you are not having any severe pain or swelling, a tooth can typically be stable without a filling in it for the short term. Long term, we will eventually want to evaluate the tooth to determine the best course of action. In the meantime, be careful with the area and avoid any hard or sticky foods so that more of the filling or your tooth doesn’t break, and keep the area clean.

It is normal for the tooth to have some increased sensitivity to temperature, food, or a toothbrush brushing near the area while the filling is out, but this typically doesn’t harm the tooth. If the area is really sensitive, there are temporary filling materials available at pharmacies that can be used to cut down on sensitivity, but they are not necessary or beneficial to the health of the tooth.

If you start to have swelling and/or severe pain, call the emergency number.

My tooth broke, what do I do?

If you are not having any severe pain and/or swelling, this is typically not a true dental emergency.

Once a tooth is fractured, the damage has been done and the tooth can typically be stable short term as long as there is not any significant pain. Long term, we will eventually want to evaluate the tooth. In the meantime, be careful with the area and avoid any hard or sticky foods so that more tooth doesn’t break off, and keep the area clean.

It is normal for the tooth to have some increased sensitivity to temperature, food, or a toothbrush, but this typically doesn’t harm the tooth. If the area is really sharp or sensitive, there are temporary filling materials available at pharmacies that can be used to reduce sensitivity, but they are not strictly necessary because the sensitivity typically doesn’t harm the tooth.

If you start to have swelling and/or severe pain, call the emergency number.

I have a temporary crown on and won’t be able to come in to get my final crown, what do I do?

A tooth can be stable in a temporary crown for several months.

It is normal to have some increased sensitivity to temperature, food, or a toothbrush brushing near the tooth with a temporary crown because it doesn’t seal as well as a permanent crown. Keep the area clean by brushing normally and flossing how you were instructed (pull floss ‘through’ not ‘up’, which could dislodge the crown).

If you start to have any significant pain and/or swelling, call our office at (608) 274-5970. If your temporary crown comes off, please see the instructions for “My crown just fell off, what do I do?”

What if I need a prescription refill?

Please contact your pharmacy and they will get the request to us. We appreciate your patience as it may be delayed due to the closing of the office.

My orthodontic appliance dislodged, what do I do?

Each orthodontic treatment is different. Please call our clinic at (608) 274-5970 and the emergency service will put you in contact with Dr. Julian or Dr. Wirtz to determine the best course of action.

My braces or orthodontic appliance is poking me, what should I do?

Use your orthowax to cover the sharp edge. Most of the time covering the area is enough to let the tissue heal and the discomfort subside.

My bracket popped off, What should I do?

Your bracket may move or spin, but it is typically held to the wire with the orthodontic tie. It will be fine like this until the clinic re-opens. If the bracket completely comes off of the wire, this will be ok until the clinic re-opens.

What about dental implants?

Implants are an elective treatment and all related procedures will be temporarily postponed. We will call to reschedule once we know it is safe to do so.

What about scaling and root planing, periodontal surgery, and periodontal maintenance?

Treatment may have been recommended to address your periodontal problems. While these problems should be addressed as soon as reasonably possible, they are not dental emergencies. We will call to reschedule once we know it is safe to do so.

What about sutures?

If you’ve recently had a surgical procedure where sutures were used, the post-operative visit will be delayed until it is safe to evaluate you. Patients with sutures that are “non-dissolvable” will be prioritized and seen for removal as soon as it is determined safe to do so. We will contact you to reschedule these visits.

I had treatment (a filling, crown, etc.) scheduled or planned that I need to get done, what should I do?

We know it is not ideal to delay treatment — however, in the interest of public safety, we need to. We are following current guidelines set by the ADA and WDA to provide only emergency treatment to protect you and our staff.

In the meantime, it is best to be gentle and avoid any crunchy or sticky foods on a tooth that you know may need treatment. If you start to have any swelling or severe pain, call our emergency number (608) 274-5970.

A message to our patients

5/8/20 Update: We have missed each and every one of our patients dearly. We are so excited to get back to work and see everyone’s bright smiles! Transparency, health, and safety for our patients and staff is an essential part of reopening our clinic in the midst of COVID-19. As we put ourselves in your shoes, we want to ensure that you are informed and — most importantly — comfortable with receiving care at our clinics. So, we want to walk you through what to expect at your future appointments as we reopen.

We will begin expanding our emergency and urgency services on Monday, May 11th for both clinics with the tentative date of resuming our normal hours, including cleaning appointments on Tuesday, May 26th.

Our phone lines & expanded emergency hours at our Odana Rd. clinic will be:
Monday & Thursday: 12pm – 6pm
Tuesday, Wednesday, Friday : 8am – 2pm
Tentative date for normal hours to resume: May 26th

Our phone lines & expanded emergency hours at our DeForest clinic will be:
Monday – Wednesday: 8am – 2pm
Thursday & Friday: 9am – 3pm
Tentative date for normal hours to resume: May 26th

4/29/20 update: Next year will mark Madison Family Dental’s 40th anniversary! We thank you for your support whether you have been with us since the beginning, recently walked through our doors, or just had your first teledentistry appointment. (Yes, we are now doing teledentistry!)

Providing excellent care in a safe and comfortable environment for our entire family (patients and staff) has always been and will continue to be our top priority as we move forward.

With Governor Evers’s “Safer at Home” order extension, we are following the recommendations from the CDC, OSHA, American Dental Association (ADA), and Wisconsin Dental Association (WDA). We are continuing to limit our practice to emergency cases and teledentistry through at least May 8th. The health and safety of our patients and staff remain our number one priority. We also realize the important role oral health care plays in your overall health. We hope to open our practices in a greater capacity in the near future.

For those with appointments within the next few weeks, you do not have to reach out to reschedule. We will contact you as we are able to reopen. If you have questions, you can reference our FAQ below for answers to commonly asked questions and continued updates.

As stated above, we are currently offering teledentistry! With teledentistry, we can connect with you over the phone to help diagnose and give advice on how to manage certain problems without you having to come in. On top of that, we are also offering curbside product pickup! You can find more information for both on this page.

Even though we cannot see you during this time, we are here for you. Our phone lines (608) 274-5970 are open and staffed Monday – Friday from 10am – 2pm. Thank you again for your continued support. We’re proud to be part of a community as strong as Madison. We can’t wait to see you again soon!

 

Original message

3/17/20: Our name “Madison Family Dental” means so many things. Our staff are family. Our patients are family. And as a local business, our community is family.

Given the rapidly evolving situation of COVID-19, the recommendation by the American Dental Association, and the Wisconsin Dental Association, we are limiting our practice to emergency cases only for the next 3 weeks beginning immediately.

While this decision has been difficult, we know it is the best one in the current circumstances.

Patients with appointments in the next few weeks will be contacted directly to reschedule their visits. We’ll return to our normal operations as soon as possible, and we can’t wait to see you all again.

Thank you for your continued support through this challenging time. We’re proud to be part of a community as strong as Madison, and we know that we will get through this uncertainty together. We urge you to follow the recommended precautions from the CDC to keep your family safe and help slow the spread of this disease.

Our team will continue to stay on top of COVID-19 developments, and we will keep you updated as soon as new information about our clinic operations becomes available. Please do not hesitate to contact us if you have any questions. To best get ahold of us, you can fill out our contact form. We will do our best to get back to you in a timely manner. Thank you for all of your patience and support.

Please check back here for FAQs, updated information, and announcements as they become available.

Now Offering Curbside Product Pick-up!

Products (tax included)*:

  • Oral-B Genius Power Brush & Kit: $116.05 (you will also receive a $20 mail-in rebate)
  • Kids Oral-B Kit: $34.82
  • Kids Crayola Brush: $5.28
  • Oral-B Power Brush Replacement Head: $10.55
  • Manual Toothbrush, Toothpaste, & Floss: $3.16

*If there is a product not listed that you would like please contact us.

How to purchase:

Call (608) 274-5970 and wait on the line to speak with a member of our staff. A staff member will take a credit card payment over the phone.

Instructions for pick-up:

Pick-up times will be Monday-Friday from 10 am-2 pm.

When you have arrived please remain in your vehicle and call (608) 274-5970, and wait on the line to speak with a member of our staff to notify them that you are here for pick-up. A staff member will place your product outside of the employee entrance near the Free Little Library to the left of the main entrance. Please wait until the staff member has gone into the building before getting out of your vehicle to pick-up your product.

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