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COVID-19 Updates

 

3/24/20 update: With the Wisconsin Governor’s Safer at Home order until April 24th, if you have an appointment that falls within this timeframe, you do not have to reach out to reschedule at this time. We will reach out to you as we gather more information and reschedule appointments as needed. Thank you for your patience as we continue to assess this rapidly evolving situation.

 

A message to our patients

3/17/20: Our name “Madison Family Dental” means so many things. Our staff are family. Our patients are family. And as a local business, our community is family.

Given the rapidly evolving situation of COVID-19, the recommendation by the American Dental Association, and the Wisconsin Dental Association, we are limiting our practice to emergency cases only for the next 3 weeks beginning immediately.

While this decision has been difficult, we know it is the best one in the current circumstances.

Patients with appointments in the next few weeks will be contacted directly to reschedule their visits. We’ll return to our normal operations as soon as possible, and we can’t wait to see you all again.

Thank you for your continued support through this challenging time. We’re proud to be part of a community as strong as Madison, and we know that we will get through this uncertainty together. We urge you to follow the recommended precautions from the CDC to keep your family safe and help slow the spread of this disease.

Our team will continue to stay on top of COVID-19 developments, and we will keep you updated as soon as new information about our clinic operations becomes available. Please do not hesitate to contact us if you have any questions. To best get ahold of us, you can fill out our contact form. We will do our best to get back to you in a timely manner. Thank you for all of your patience and support.

Please check back here for FAQs, updated information, and announcements as they become available.

Dental Emergency Frequently Asked Questions

At this time, per the recommendations of the American Dental Association and Wisconsin Dental Association, we are limiting our care to true dental emergencies. We want to keep the health and safety of our patients and staff as a top priority, and this means limiting contact with people.

At this time, if you had been scheduled for treatment or routine care between now and April 24th, 2020, we will be reaching out to you to reschedule treatment once we are able to see patients regularly. However, this date may change due to the constantly evolving nature of this situation.

This is a hard time for many of us as we adapt to these changes and a new way of life. We are grateful and thankful for all of our patients, and we place everyone’s health and safety as a top priority. We want to you know that we are here for you — and we want to address any emergent dental needs that may come up during this time. Every situation is different and varies from person to person, but we’ve listed some common dental situations and how they are generally handled below.

If you are an established patient with regular care in our clinics, and during this time you have a dental emergency with significant pain and/or swelling, please call our Odana clinic at (608) 274-5970 and follow the prompts on our voicemail. This will get you in contact with your regular doctor to come up with the best course of action.

My crown just fell off, what do I do?

This is typically not classified as a true dental emergency.

If you are not having any severe pain or swelling, a tooth can be stable without a crown on it for the short term. Long term, we will eventually want to get the crown back on. In the meantime, leave the crown off so you don’t risk swallowing or aspirating it, and keep the area as clean as possible. It is normal for the tooth to have some increased sensitivity to temperature, food, or a toothbrush brushing near the area while the crown is off, but this typically doesn’t harm the tooth.

If you start to have swelling and/or severe pain, call the emergency number.

My filling fell out, what do I do?

This is typically not classified as a true dental emergency.

If you are not having any severe pain or swelling, a tooth can typically be stable without a filling in it for the short term. Long term, we will eventually want to evaluate the tooth to determine the best course of action. In the meantime, be careful with the area and avoid any hard or sticky foods so that more of the filling or your tooth doesn’t break, and keep the area clean.

It is normal for the tooth to have some increased sensitivity to temperature, food, or a toothbrush brushing near the area while the filling is out, but this typically doesn’t harm the tooth. If the area is really sensitive, there are temporary filling materials available at pharmacies that can be used to cut down on sensitivity, but they are not necessary or beneficial to the health of the tooth.

If you start to have swelling and/or severe pain, call the emergency number.

My tooth broke, what do I do?

If you are not having any severe pain and/or swelling, this is typically not a true dental emergency.

Once a tooth is fractured, the damage has been done and the tooth can typically be stable short term as long as there is not any significant pain. Long term, we will eventually want to evaluate the tooth. In the meantime, be careful with the area and avoid any hard or sticky foods so that more tooth doesn’t break off, and keep the area clean.

It is normal for the tooth to have some increased sensitivity to temperature, food, or a toothbrush, but this typically doesn’t harm the tooth. If the area is really sharp or sensitive, there are temporary filling materials available at pharmacies that can be used to reduce sensitivity, but they are not strictly necessary because the sensitivity typically doesn’t harm the tooth.

If you start to have swelling and/or severe pain, call the emergency number.

I have a temporary crown on and won’t be able to come in to get my final crown, what do I do?

A tooth can be stable in a temporary crown for several months.

It is normal to have some increased sensitivity to temperature, food, or a toothbrush brushing near the tooth with a temporary crown because it doesn’t seal as well as a permanent crown. Keep the area clean by brushing normally and flossing how you were instructed (pull floss ‘through’ not ‘up’, which could dislodge the crown).

If you start to have any significant pain and/or swelling, call our office at (608) 274-5970. If your temporary crown comes off, please see the instructions for “My crown just fell off, what do I do?”

What if I need a prescription refill?

Please contact your pharmacy and they will get the request to us. We appreciate your patience as it may be delayed due to the closing of the office.

My orthodontic appliance dislodged, what do I do?

Each orthodontic treatment is different. Please call our clinic at (608) 274-5970 and the emergency service will put you in contact with Dr. Julian or Dr. Wirtz to determine the best course of action.

My braces or orthodontic appliance is poking me, what should I do?

Use your orthowax to cover the sharp edge. Most of the time covering the area is enough to let the tissue heal and the discomfort subside.

My bracket popped off, What should I do?

Your bracket may move or spin, but it is typically held to the wire with the orthodontic tie. It will be fine like this until the clinic re-opens. If the bracket completely comes off of the wire, this will be ok until the clinic re-opens.

What about dental implants?

Implants are an elective treatment and all related procedures will be temporarily postponed. We will call to reschedule once we know it is safe to do so.

What about scaling and root planing, periodontal surgery, and periodontal maintenance?

Treatment may have been recommended to address your periodontal problems. While these problems should be addressed as soon as reasonably possible, they are not dental emergencies. We will call to reschedule once we know it is safe to do so.

What about sutures?

If you’ve recently had a surgical procedure where sutures were used, the post-operative visit will be delayed until it is safe to evaluate you. Patients with sutures that are “non-dissolvable” will be prioritized and seen for removal as soon as it is determined safe to do so. We will contact you to reschedule these visits.

I had treatment (a filling, crown, etc.) scheduled or planned that I need to get done, what should I do?

We know it is not ideal to delay treatment — however, in the interest of public safety, we need to. We are following current guidelines set by the ADA and WDA to provide only emergency treatment to protect you and our staff.

In the meantime, it is best to be gentle and avoid any crunchy or sticky foods on a tooth that you know may need treatment. If you start to have any swelling or severe pain, call our emergency number (608) 274-5970.

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